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Frequently Asked Questions

Can I smoke in my room?

From January 2018, the Royal Garden Hotel will become a completely non-smoking hotel. This decision has been taken due to strong guest feedback and an enthusiasm to improve our guests’ experience.

Do I need a separate room for my children?

The majority of our rooms accommodate a maximum of two adults. For families, we are happy to provide a travel cot or an extra bed for children up to the age of 11. This is available free of charge, but please call us directly once you have made your reservation to ensure availability.

 

Why does my confirmation say I only booked for one adult when I'm sure I booked for two?

Our rates are charged per room so there is no problem if the number of people on the booking is incorrect. Just let us know at check-in and we will update your reservation.

 

Is there parking?

If you plan to drive to us you can take advantage of the NCP-operated car park that is conveniently located below the hotel. The site is open 24 hours a day and equipped with in-house CCTV to ensure your vehicle is safe and secure. There are disabled parking spaces available and our helpful staff will be on hand night and day if you need any help getting to and from the car park.

Pre-book your space ahead of your stay and you'll receive a discounted rate. Please note that pre-booked stays are for single entry and exit only. If you are planning on making multiple entries/exits, please contact NCP on 0345 050 7080 and provide details of your vehicle registration and make/model to arrange an alternative ticket.

The height restriction for the car park is 1.75 metres (5ft 10").

If you would rather pay for parking on the day, the roll-up tariffs are:

● 2hr: £14
● 4hrs: £30
● 6hrs: £34
● 24hrs: £40
● Motorcycles: £6 per day

The car park is outside of the Congestion Charge Zone, you can find out more by visiting the NCP website.

 

Are triple rooms available?

Third adults can be accommodated in many of our rooms. Executive Rooms and Park Suites are the most popular choices for three adults travelling together.

 

Is VAT included?

When quoting a room rate we will always include VAT, currently at 20 percent.

 

Smoking Policy

Our new smoking policy

From January 2018, the Royal Garden Hotel will become a completely non-smoking hotel. This decision has been taken due to strong guest feedback and an enthusiasm to improve our guests’ experience. 

Check-in and check-out

When can I check-in?

Check-in is available from 14:00 on the day of arrival. If you arrive before that and your room is ready, we will happily check you in. However, if we can’t, we will do our best to make your room available as soon as possible. Please contact our Reservations team for guaranteed early check-ins.

 

When is check-out?

Check-out is at 12:00. If you need to check-out later, you can keep your room until 18:00 for 50 per cent of the rate for a one-night stay. Check-out after 18:00 is charged at the full rate for a one-night stay. Alternatively, you can leave your luggage with our Concierge team free of charge and collect them when needed.

 

Breakfast

What are the breakfast options?

Continental (£20.50) or Full English (£25) breakfast is available either in our Park Terrace restaurant or in your room via our 24-hour room service. Children's (up to 11) breakfasts are half the adult price.

 

Pet Policy

Can I bring a pet?

Unfortunately, we are unable to accommodate pets, with the exception of guide dogs. Contact our Reservations team for more information.

 

Equal Opportunities

Corporate social responsibility

The Royal Garden Hotel operates an equal opportunities and dignity at work policy. As part of that commitment, we do not and will not tolerate any type of harassment of our employees.

Please find our Policy Statement here.

 

 

"Outstanding staff!"

"...The truly world-class element to this property is it's staff. I have not found a hotel in the UK with this standard of staff throughout. "

Guest Review, 2018

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