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Reservations Sales Agent (Maternity Cover)

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants, extensive conference and events spaces and a health club. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located next door to Kensington Palace and some of London’s most famous attractions. The hotel also has a rich and remarkable sporting legacy dating back to the famous World Cup win of 1966. 

Duties will include:

  • Answers telephones and emails in a timely manner.
  • Receives and confirms guest reservations made for/by clients over the telephone, email or by fax.
  • Prepares reservations, cancellations and amendments for updating & input.
  • Enters telephone bookings directly into the system.
  • Allocates rooms as specified in the training manual.
  • Checks availability on a regular basis and aware of competitor selling status.
  • Maximises room revenue by up-selling higher category accommodation and being aware of special promotions.
  • Is familiar with Hotel breakfast rates, corporate rates, discounts, special rates, promotional rates and packages.
  • Checks all correspondence has been replied to in accordance with clients instructions and within 24 hours
  • Files correspondence efficiently.
  • Up-sell outlets including Restaurants, Bars and The Health Club.

Ideal Candidate

The ideal candidate for the Reservations Sales Agent role must have recent experience in handling hotel reservations, preferably gained in a similar establishment. You will need to have very strong administrative skills, be computer literate in Microsoft Office and have strong typing skills, minimum 35 wpm. Knowledge of Opera is an asset.

We are looking for a professional individual, who has the ability to build strong relationships. You need to be a strong communicator and an active listener and demonstrate a diplomatic approach when dealing with enquiries. You must have great organisational skills and be able to work unsupervised.

The right candidate for this role will demonstrate a pleasant, friendly, professional telephone manner. Strong written and spoken English is essential as well as sound numerical skills. You must be familiar with London’s hospitality market.

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

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"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

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