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Guest Services Host

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants and extensive conference and events spaces. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located on High Street Kensington and some of London’s most famous attractions.

Here at The Royal Garden Hotel, we have an exciting opportunity for a highly guest focused professional to join the Front Office Team. The team perform a diverse selection of tasks, ensuring all guests have a truly 5 red star experience. The Front Office is a key department in creating a professional and welcoming atmosphere and in assisting our guests with any requests they may have.

This exciting and varied role requires a person who is highly guest focused and has the ability to delight our guests who require high levels of professionalism, friendliness, knowledge and technical ability. You will be required to promote and develop loyalty from hotel guests by reacting positively to their needs and providing a high level of tailored personalized tailored guest service. You will manage and develop relationships with our guests and assist in creating a warm relaxed atmosphere being present in the hotel public areas, to promote goodwill and react to customer comments and needs.

We are searching for a confident professional with a pleasant, well-groomed image, and a passion to work hard for our very important guests and the company overall.

If you are interested in this position and are eligible to work in the UK, please send us your CV and cover letter explaining how you meet the requirements of the role.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.



"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

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