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Vacancies

Guest Services Host

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants and extensive conference and events spaces. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located on High Street Kensington and some of London’s most famous attractions.

Here at The Royal Garden Hotel, we have an exciting opportunity for a highly guest focused professional to join the Front Office Team. The team perform a diverse selection of tasks, ensuring all guests have a truly 5 red star experience. The Front Office is a key department in creating a professional and welcoming atmosphere and in assisting our guests with any requests they may have.

This exciting and varied role requires a person who is highly guest focused and has the ability to delight our guests who require high levels of professionalism, friendliness, knowledge and technical ability. You will be required to promote and develop loyalty from hotel guests by reacting positively to their needs and providing a high level of tailored personalized tailored guest service. You will manage and develop relationships with our guests and assist in creating a warm relaxed atmosphere being present in the hotel public areas, to promote goodwill and react to customer comments and needs.

We are searching for a confident professional with a pleasant, well-groomed image, and a passion to work hard for our very important guests and the company overall.

If you are interested in this position and are eligible to work in the UK, please send us your CV and cover letter explaining how you meet the requirements of the role.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

CLICK HERE TO APPLY

 

Luggage Porter

A five red star hotel comprising of 394 bedrooms. Situated in central Kensington, you can rest assured that you are only minutes away from some of the capital's most popular tourist attractions. Our rooms offer panoramic views of Kensington Palace and Gardens, Hyde Park and London’s skyline.

The Royal Garden Hotel strives to be internationally recognised as London’s most flexible five-star hotel, which offers excellent value where the distinction in service comes naturally. Our professional, dedicated and enthusiastic team ensures that the Royal Garden Hotel provides you with a uniquely individual experience.

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programmes for all employees as well as supervisors and managers

Whether it’s a VIP arrival, a large diplomatic visit or organising a guest’s holiday, working in Concierge in a 5 Star Hotel is all about knowledge and presence. Demonstrating the ability to multitask and read our guests' needs, exceeding their expectations by delivering at short notice whilst sharing knowledge about the finest detail. Knowing what is happening in London, from new restaurant openings to what is being discussed in parliament is also paramount, as you never know what you will be asked. There are a number of different roles in the concierge department and each one is key to delivering excellence in service.

We are looking for an enthusiastic and motivated individual, with outstanding customer service skills and a bubbly and outgoing personality. Previous experience in a customer facing role is essential, the previous hotel experience is preferred. The ideal candidate will have a full, clean driver’s license. Knowledge of a second modern language would be an asset. 

Our Concierge team work on a four on four off basis with shifts from 8 am to 8 pm. We have a designated nights team, but occasional night shift cover may be required.

  • Competitive annual Salary
  • A friendly and creative working environment with great development opportunities
  • 5.6 weeks holiday per year (including bank holidays)
  • Discounted food and beverage rates to dine in our restaurants
  • Discounted room rates for friends and family
  • Free meals provided on duty

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

CLICK HERE TO APPLY

Part Time Night Manager

A unique opportunity has arisen for a Part-Time Night Manager to join our Reception department at the Royal Garden Hotel. We are looking for an enthusiastic, passionate and courteous individual to ensure all guests have a truly 5 red star experience. The Reception team perform a diverse selection of tasks whilst being guest focused.

This is a fantastic opportunity to become part of this professional and well-established Reception department in an independent five star 364 bedroom hotel in the heart of Kensington, London.

In the role you will:

  • Supervises and directs all night team members, and supports and assists if necessary.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition.
  • Responds to all guest needs and requests and follow through with all departments and personnel as necessary.
  • Be aware of VIP arrivals
  • Meet and escort guests to rooms
  • Inspects Front of House regularly for cleanliness.
  • Liaises with all departmental night personnel to ensure the smooth running of the Hotel.
  • Ensures all Front of House night procedures and checklists are completed.

The ideal candidate will have:

  • Effective communication skills within a Hotel environment
  • Have great attention to details
  • Display a positive and can do attitude at all times
  • Professional and courteous attitude to our guests

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

 CLICK HERE TO APPLY

"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

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