APPRENTICESHIPS AND WORK EXPERIENCE
Apprenticeships and work experienceFind out more
A unique opportunity has arisen for an IT professional to join our IT department at the Royal Garden Hotel as an IT Support Technician. We are looking for an enthusiastic and motivated individual with a confident and outgoing personality. The successful candidate will ideally be educated to degree level in an IT discipline or have a sound track record of previous work experience within IT Support, ideally within the hospitality sector. You need to demonstrate strong problem-solving skills and must be able to effectively communicate with users of all levels and abilities, and with guests.
This is a fantastic opportunity to become part of this well established independent five star 394 bedroom hotel in the heart of Kensington, London.
In the role you will:
·To ensure the daily maintenance function of running the Hotel network.
·To manage the first line support help desk function for all users on the Hotel network.
·To ensure desktop and server operating systems and applications are patched for known security vulnerabilities, and that the Hotel Firewall, Anti-Virus software and other security systems are updated to the level necessary in order to protect the hotel systems.
·To manage and maintain secondary software systems in line with the company requirements. These include Microsoft Active Directory, Microsoft Exchange Server, Exclaimer Mail utilities, SurfControl Web Filter, CA BrightStor, Symantec Backup Exec, Centennial Discovery, Symantec PCAnywhere, Sophos Endpoint.
·To install, configure and deploy PC workstations in line with IT specifications
·Analyse common support call issues and implement solutions to aid end users education to reduce dependence on IT support.
·To establish IT related training programmes for end users covering Microsoft Office applications and bespoke hotel software and assist in implementing training throughout the building in conjunction with the HR department.
The ideal candidate will have:
An exciting opportunity has arisen for a Floor Manager in our Conference and Events department.
Our C&E team at the Royal Garden Hotel looks after 11 multipurpose Conference and Event rooms, catering for up to 500 guests in our largest Banquet room, the Palace Suite. Our C&E team are passionate about delivering only the very best in five-star services.
About the Role
As Conference and Events Floor Manager, you will ensure that all function arrangements are adhered to as pre-arranged with the client. This includes meeting with clients prior to events to discuss final arrangements and timings. Furthermore, you will assist the management of the department with daily operational requirements
This role requires you to build strong working relationships with all members of the Conference and Events department and relevant support departments. We are looking for an enthusiastic and confident individual, with proven supervisory experience, in a similar role, in a five-star environment, as well as strong communication skills at all levels.
If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.
Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within two weeks, please assume that your application has been unsuccessful on this occasion.
"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."
Guest Review, 2016