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IT Support Supervisor

A fantastic opportunity has arisen for an experienced IT Professional to join our small IT team at the Royal Garden Hotel in the position of IT Support Supervisor.

The IT team looks after over 300 computer users, providing first and second line user support. The team also assist our Guests – whether it is an individual Business Traveller or the IT support for a whole Conference in one of our 10 multipurpose function rooms. The Royal Garden Hotel is a privately owned, 394 bedroom five red star hotel located in the heart of Kensington.

We are looking for an enthusiastic and motivated individual with excellent people skills. The successful candidate will ideally be educated to degree level or relevant qualifications in an IT discipline or have at least 5 years’ experience working within the IT Field. Comptia A+ certified would be preferable. You need to demonstrate strong problem solving skills and must be able to effectively communicate with users of all levels and abilities, and with guests.

The successful candidate will have a proven track record in the administration of VMware, Microsoft Server 2008 and above, Windows Networking and knowledge of Exchange 2010. Reporting to the IT Manager, responsibilities of the role include PC deployment, hardware & software asset management, and supervision of other team members. Experience administering Hotel PMS systems, Point of Sale applications and security solutions are advantageous, as are relevant vendor accreditations. Knowledge of Veeam Backup and Mitel-IP phones would also be preferable.

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Due to the festive period we will be contact the successfully shortlisted candidates to arrange an interview beginning week commencing 15 January 2018. If you have applied for the role before this date and not heard from us by 22 January 2018 then please assume that you have been unsuccessful on this occasion. 

Click here to apply

Learning and Development Officer

We are currently recruiting for a Learning and Development Officer to join our Human Resources team.

The Royal Garden Hotel strives to be internationally recognised as London’s most flexible five red star hotel, where distinction in service comes naturally. Our professional, dedicated and enthusiastic team ensures that the Royal Garden Hotel provides you with a unique individual experience. We offer a wide range of benefitsand have excellent opportunities for career advancement and development and provide exceptional training programmes for all employees as well as supervisors and managers. Every year, we offer many opportunities for students, who would like to gain practical insights of working for a leading five star hotel.

Job Purpose

As Learning and Development Officer you will be supporting Training, Learning and Development through co-ordinating, designing and delivering training programmes.

Working with the Human Resources Director, you will be devising and implementing a learning and development strategy that provides the hotel with cutting edge behaviours and skills which significantly impact on guest satisfaction and business results.

The successful candidate for this role will need to promote the company culture through providing ongoing learning and development opportunities. This role is also focused on Quality Assurance and impact on Guest Service which is bedded as the foundation of the Royal Garden Hotel culture.

Ideal Candidate

We are looking for a professional individual, who has the ability to build strong relationships with internal and external customers.

You should be confident, articulate and assertive, a strong team player and have a flexible approach.

Essential Requirements

  • Previous learning and development experience ideally within a similar environment
  • Previous hotel experience
  • Excellent guest service skills
  • Strong communication skills
  • Fully conversant with Microsoft Office (in particular Excel and Powerpoint)
  • Excellent training and coaching skills
  • High level of written and spoken English

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

Click here to apply

"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

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