Scroll down tip


IT Support Technician

A unique opportunity has arisen for an IT professional to join our IT department at the Royal Garden Hotel as an IT Support Technician. We are looking for an enthusiastic and motivated individual with a confident and outgoing personality. The successful candidate will ideally be educated to degree level in an IT discipline or have a sound track record of previous work experience within IT Support, ideally within the hospitality sector. You need to demonstrate strong problem-solving skills and must be able to effectively communicate with users of all levels and abilities, and with guests.

This is a fantastic opportunity to become part of this well established independent five star 394 bedroom hotel in the heart of Kensington, London.

In the role you will:

·To ensure the daily maintenance function of running the Hotel network.

·To manage the first line support help desk function for all users on the Hotel network.

·To ensure desktop and server operating systems and applications are patched for known security vulnerabilities, and that the Hotel Firewall, Anti-Virus software and other security systems are updated to the level necessary in order to protect the hotel systems.

·To manage and maintain secondary software systems in line with the company requirements. These include Microsoft Active Directory, Microsoft Exchange Server, Exclaimer Mail utilities, SurfControl Web Filter, CA BrightStor, Symantec Backup Exec, Centennial Discovery, Symantec PCAnywhere, Sophos Endpoint.

·To install, configure and deploy PC workstations in line with IT specifications

·Analyse common support call issues and implement solutions to aid end users education to reduce dependence on IT support.

·To establish IT related training programmes for end users covering Microsoft Office applications and bespoke hotel software and assist in implementing training throughout the building in conjunction with the HR department.

The ideal candidate will have:

  • Preferable Computer science Degree
  • Effective communication skills within a Hotel environment
  • Prior experience working with Computers (Window 7) preferable in Hospitality
  • Flexible, Confident and Positive attitude 


C&E Floor Manager

An exciting opportunity has arisen for a Floor Manager in our Conference and Events department.

Our C&E team at the Royal Garden Hotel looks after 11 multipurpose Conference and Event rooms, catering for up to 500 guests in our largest Banquet room, the Palace Suite. Our C&E team are passionate about delivering only the very best in five-star services.

About the Role

As Conference and Events Floor Manager, you will ensure that all function arrangements are adhered to as pre-arranged with the client. This includes meeting with clients prior to events to discuss final arrangements and timings. Furthermore, you will assist the management of the department with daily operational requirements


  • Performs duties in line with departmental Standard Operating Procedures.
  • Meets the client prior to the start of the event to check final arrangements and timings.
  • Works closely with the Assistant Operations Manager in the discussion of the delegated function requirements.
  • Communicates on a regular basis to all members of the department, and to maintain a close working relationship with all members of the department.
  • Assists the management of the department with the daily operations in the Operations Manager’s absence.
  • Checks room set-ups prior to the event ensuring SOPs are being adhered to, feeding back any inconsistencies to set up team.
  • Attends any relevant operational meetings in the absence of the Operations Manager.
  • Assists with the supervision of Kosher functions.
  • Ensures constant, effective communication is maintained with the conference and banqueting co-ordinators along with all other departments of the hotel.
  • To pro-actively plan work to ensure the smooth running of the department.
  • Carries out any other duties requested by the Conference and Banqueting Operations Manager.
  • To assist in delivering training in the department on SOP.
  • Carries out any other duties requested by the Conference and Banqueting Operations Manager.

Ideal Candidate

This role requires you to build strong working relationships with all members of the Conference and Events department and relevant support departments. We are looking for an enthusiastic and confident individual, with proven supervisory experience, in a similar role, in a five-star environment, as well as strong communication skills at all levels.

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within two weeks, please assume that your application has been unsuccessful on this occasion.


"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

you may also be interested in



Apprenticeships and work experience

Find out more


The learning journey

Find out more


We offer a wide range of little extras and benefits to our employees

Find out more