Scroll down tip


IT Support Technician

A unique opportunity has arisen for an IT professional to join our IT department at the Royal Garden Hotel as an IT Support Technician. We are looking for an enthusiastic and motivated individual with a confident and outgoing personality. The successful candidate will ideally be educated to degree level in an IT discipline or have a sound track record of previous work experience within IT Support, ideally within the hospitality sector. You need to demonstrate strong problem-solving skills and must be able to effectively communicate with users of all levels and abilities, and with guests.

This is a fantastic opportunity to become part of this well established independent five star 394 bedroom hotel in the heart of Kensington, London.

In the role you will:

·To ensure the daily maintenance function of running the Hotel network.

·To manage the first line support help desk function for all users on the Hotel network.

·To ensure desktop and server operating systems and applications are patched for known security vulnerabilities, and that the Hotel Firewall, Anti-Virus software and other security systems are updated to the level necessary in order to protect the hotel systems.

·To manage and maintain secondary software systems in line with the company requirements. These include Microsoft Active Directory, Microsoft Exchange Server, Exclaimer Mail utilities, SurfControl Web Filter, CA BrightStor, Symantec Backup Exec, Centennial Discovery, Symantec PCAnywhere, Sophos Endpoint.

·To install, configure and deploy PC workstations in line with IT specifications

·Analyse common support call issues and implement solutions to aid end users education to reduce dependence on IT support.

·To establish IT related training programmes for end users covering Microsoft Office applications and bespoke hotel software and assist in implementing training throughout the building in conjunction with the HR department.

The ideal candidate will have:

  • Preferable Computer science Degree
  • Effective communication skills within a Hotel environment
  • Prior experience working with Computers (Window 7) preferable in Hospitality
  • Flexible, Confident and Positive attitude 


C&E Stiker

Our Events team at the Royal Garden Hotel looks after 10 multipurpose Conference and Events rooms, catering for up to 500 guests in our largest Banquet room, the Palace Suite. Our C&E team are passionate about delivering only the very best in five star services.

As Conference and Banqueting Striker you will be responsible for setting up Conference and Banqueting rooms as directed by the Operations Manager to hotel standards. You will also need to ensure that sufficient stock of equipment and materials is kept within the department to guarantee a smooth operation.

We are looking forward to receiving your application.

If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter. If you require any special assistance with your application or have any further questions, please do not hesitate to contact a member of our Human Resources team.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within two weeks, please assume that your application has been unsuccessful on this occasion.


Human Resources Coordinator

The Royal Garden Hotel is an independent, five red star hotel located adjacent to Kensington Palace and Gardens with upwards of 400 employees. We are looking for a confident, professional and experienced individual to join our HR team (6 people) to assist in providing reliable and effective HR support to managers and employees throughout the business.

As HR coordinator you will support the HR team by taking ownership of all administrative duties within the department.

Working closely with our HR Manager, this is a fantastic opportunity for someone with experience of working in a similar role and who has demonstrable experience of providing administrative support within the hospitality industry.

You must be well presented, a strong team player, flexible and keen to contribute to the continued success of our team.

In return, we offer a competitive salary and attractive benefits package and the opportunity to progress your HR career with one of London’s most distinctive luxury hotels.

Main tasks:

  • Is the first point of contact for all visitors to the Human Resources Officer, dealing with general enquiries and taking messages as appropriate.
  • Delivers an efficient and professional administration function in accordance with departmental, hotel and legislative policy and procedure.
  • Delivers ad hoc projects, assisting in administration of HR initiatives.
  • Publishes the weekly Vacancy List and Human Resources Briefing
  • Prepares all new starters files ensuring that reference requests are sent and received and all necessary documents are on file before the candidate commences employment.
  • Administers all recruitment related correspondence and standard letters.
  • Assists the Learning and Development Officer in preparing Induction Packs for all new Starters.
  • Maintains all employee files, ensuring that they contain all of the legally required documents and that filing is completed on a weekly basis.
  • Keeps the HR Database up to date, with an accurate record of starters and leavers as well as transfers and promotions.
  • Maintains stationary stock levels for the Human Resources Department.
  • Writes letters for employees as required for the purposes of obtaining NI numbers and Bank Accounts.
  • Ensures that the Birthday list and cards are prepared and given to the General Manager on a monthly basis.
  • Administers Purchase Orders for the Human Resources Department.
  • Completes written reference applications on request.
  • Collects internal mail and distributes within the department date stamped and distribute external mail from the department.
  • Prepares and issue names badges and ID cards to all new starters and as and when required.
  • Co-ordinates the Chiropodist visits to the Hotel on a monthly basis.
  • Ensures all Human Resources notice boards around the hotel are kept up to date and informative.
  • Deals with Hostel Visitors requests ensuring that the diary and forms are updated and issued to the relevant departments.
  • To provide general support to the HR team and implement other ad hoc projects as required

"Overnight stay"

"Excellent from start to finish. Beautiful hotel. Smart and well groomed staff give a good impression on entering."

Guest Review, 2016

you may also be interested in



Apprenticeships and work experience

Find out more


The learning journey

Find out more


We offer a wide range of little extras and benefits to our employees

Find out more