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Frequently Asked Questions

Do I need a separate room for my children?

The majority of our rooms accommodate a maximum of two adults. For families, we are happy to provide a travel cot or an extra bed for children up to the age of 11. This is available free of charge, but please call us directly once you have made your reservation to ensure availability.

Why does my confirmation say I only booked for one adult when I'm sure I booked for two?

Our rates are charged per room so there is no problem if the number of people on the booking is incorrect. Just let us know at check-in and we will update your reservation. Please note, however, our Queen Rooms are for single occupancy.

Is there parking?

If you plan to drive to us you can take advantage of the NCP-operated car park that is conveniently located below the hotel. The site is open 24 hours a day and equipped with in-house CCTV to ensure your vehicle is safe and secure. There are disabled parking spaces available and our helpful staff will be on hand night and day if you need any help getting to and from the car park.

Pre-book your space ahead of your stay and you'll receive a discounted rate. Please note that pre-booked stays are for single entry and exit only. If you are planning on making multiple entries/exits, please contact NCP on 0345 050 7080 and provide details of your vehicle registration and make/model to arrange an alternative ticket.

The height restriction for the car park is 1.75 metres (5ft 10").

If you would rather pay for parking on the day, the roll-up tariffs are:

● 2hr: £10
● 4hrs: £20
● 6hrs: £28
● 24hrs: £38
● Motorcycles: £6 per day

The car park is outside of the Congestion Charge Zone, you can find out more by visiting the NCP website.

Are triple rooms available?

Third adults can be accommodated in many of our rooms. Executive Rooms and Park Suites are the most popular choices for three adults travelling together.

Is VAT included?

When quoting a room rate we will always include VAT, currently at 20 percent.

Check-in and check-out

When can I check-in?

Check-in is available from 14:00 on the day of arrival. If you arrive before that and your room is ready, we will happily check you in. However, if we can’t, we will do our best to make your room available as soon as possible. Please contact our Reservations team for guaranteed early check-ins.

When is check-out?

Check-out is at 12:00. If you need to check-out later, you can keep your room until 18:00 for 50 per cent of the rate for a one-night stay. Check-out after 18:00 is charged at the full rate for a one-night stay. Alternatively, you can leave your luggage with our Concierge team free of charge and collect them when needed.

Breakfast

What are the breakfast options?

Continental (£20.50) or Full English (£25) breakfast is available either in our Park Terrace restaurant or in your room via our 24-hour room service. Children's (up to 11) breakfasts are half the adult price.

Pet Policy

Can I bring a pet?

Unfortunately, we are unable to accommodate pets, with the exception of guide dogs. Contact our Reservations team for more information.

Equal Opportunities

Corporate social responsibility

The Royal Garden Hotel operates an equal opportunities and dignity at work policy. As part of that commitment, we do not and will not tolerate any type of harassment of our employees.

Please find our Policy Statement here.

 

Privacy

OUR POLICY FOR UPDATING YOUR ONLINE PRIVACY 

This website uses Google Analytics to help analyse how users use the site. This tool uses "cookies," which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for. The Royal Garden Hotel. 

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we, nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. You may choose to accept or decline cookies. Most web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website. User’s Personal Information: Visitors to our website are able to sign up for our newsletter, book a room and upload/download information etc. When you register, you will provide personal information such as name, address, email, telephone number and other relevant information. If you are making a purchase, we will request financial information including your credit card number, expiration date, and security code. Any financial information we collect is used only to bill you for your purchase. This information may be forwarded to your credit card provider. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including: To fulfil your requests, to protect ourselves from liability, to comply with the terms and conditions of our internet host provider.

3RD PARTY POLICIES

Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.

 

"Fantastic services & staff"

"The services were excellent. All the staff were very helpful, polite, efficient, cheerful and friendly."

Guest Review, 2008

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