Frequently Asked Questions

Where is breakfast served?

You can enjoy continental (£20.50) or full English breakfast (£25.00) in the Park Terrace, or alternatively you can breakfast served in your room by calling our 24hr room service.

What time can I check-in?

From 14:00 on the day of arrival

How do we book a double and a twin room when the system only allows us to book one room type?

You can only book one room type per booking. However we do have some twin rooms; please call the hotel directly to check availability on this room type and to amend or make your booking for a Twin. Only by getting a direct confirmation from the hotel will your twin room be guaranteed.

We have children and the website is saying we need to book two rooms.

The maximum number of people in a room is two. However we can accommodate one infant with travel cots sharing their parents' room and extra beds for children under 11 years old. Travel cots and extra beds are available free of charge from the hotel. As soon as you have made your reservation, please call the hotel directly in order to check the availability and book a cot or extra bed.

I'm sure I booked for two adults but when I received my confirmation it says only one adult. Do I need to get this changed before I arrive?

Our rates are charged per room rather than per person, so this does not affect the price you pay. There is no problem if you have not entered the correct number of guests. We will simply change this at check-in. Please note the maximum capacity is two adults per room except a Queen room which is single occupancy.