Guest Information

Free Wi-Fi & other benefits to booking direct

Free Wi-Fi & other benefits to booking direct

Here at the Royal Garden Hotel we pride ourselves on offering exceptional value and excellent customer service, and these new fantastic benefits you can receive by booking online or via a preferred partner are another example of this.

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Check-in/out times

Check-in/out times

Check-in time at the Royal Garden Hotel is 2pm and we ask that you check out of your rooms by 12pm on the day of departure. We can offer late check-out on request, subject to availability (fees may apply).

Cancellation Policy

Cancellation Policy

Should a reservation be cancelled prior to 1600 hours (local time) on the day of arrival, no charge will be incurred. The Royal Garden Hotel reserves the right to charge for any cancellation received after 1600 hours on the day of arrival. When cancelling via telephone please note the cancellation number.

Business Centre

Business Centre

The Royal Garden Hotel has a staffed 24-hour Business Centre just off the lobby. Offering wireless internet access, the use of PCs, fax and email, high-speed colour printing, binding, laminating, scanning and secretarial services, the Business Centre is ideal for your business needs when on the move.

It can also be used as a cybercafé during conferences, by prior arrangement. We can install DVD players in rooms on request and stationery and Wi-fi cards are available to purchase.

CONTACT OUR BUSINESS CENTRE TEAM 

Directions

Directions

The Royal Garden Hotel is located next to Kensington Gardens, the perfect place to relax or go jogging. A shoppers’ paradise awaits you in the neighbouring districts of Kensington, Knightsbridge and Notting Hill.

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Family policy

Family policy

Children are welcome throughout the Royal Garden Hotel when accompanied by an adult. The hotel offers family rooms and interconnecting rooms on request. Cots and highchairs can be provided and special children's menus are available in our Restaurant.

Extra Bed Supplement

Extra Bed Supplement

As per hotel policy, some of our rooms are additionally able to accommodate a 3rd adult sharing or a child over 11 years old. The following nightly supplements will apply:  

  • Supplement is £35.00 per night, if the rate is room only (exclusive of English breakfast) 
  • Supplement is £50.00 per night, if the rate is inclusive of English breakfast. 

For further information please contact our Reservations team on +44 (0)20 7937 8000. 

Parking

Parking

Car parking is available at the Royal Garden Hotel. NCP offer hotel guests and visitors 24/7 car parking on two floors below the hotel at very competitive rates.

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Accessibility

Accessibility

The Royal Garden Hotel is a fully accessible hotel. The hotel offers accessible rooms with lift access to all floors, plus accessible parking spaces. Braille lift buttons, ramps and hearing induction loops are also available. Guide dogs are welcome.

Flowers

Flowers

Our in-house florist is Neeva Jay, who is recognised for creating elegant and modern floral designs tailored to individual guest requirements. These can be pre-ordered by contacting our Guest Relations team.

Allergies

Allergies

Please advise us when booking if you suffer from allergies so that we can make your stay at the Royal Garden Hotel as comfortable as possible.

Charity

Charity

The Royal Garden Hotel has joined up with the world renowned charity 'Save the Children' to help raise funds and awareness for this great charity. Throughout the next 12 months the Hotel will undertake a number of activities to raise money. For more information about Save the Children please click here

Airport Transfers

Airport Transfers

The 5-star Royal Garden Hotel is situated in upscale Kensington, within easy reach of London’s extensive rail and road network. High Street Kensington Underground Station is just a few minutes’ walk from the Royal Garden Hotel, offering excellent links to the city’s main airports: London Heathrow, London Gatwick, London Stansted, London Luton and London City.

Rates quoted are based on 2 people travelling with 2 items of luggage.

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Environmental Policy

Environmental Policy

The Royal Garden Hotel Limited is committed to the implementation of proactive measures to help protect and sustain the local, national and global environment for future generations. The Directors recognise the impact of its operations on the environment and aim by increasing their understanding in respect of these activities to minimise any detrimental effects that may occur. By working together we can create a safe and clean environment and ensure that environmental issues are kept at the forefront of everyone’s mind and given proper attention at all times.

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2- 24 Kensington High Street London W8 4PT: +44 (0)20 7937 8000 F: +44 (0)20 7361 1991 The Royal Garden Hotel is part of the Goodwood Group of hotels