A fantastic opportunity has arisen for a Telephonist in our Business Centre at the Royal Garden Hotel.
The Business Centre and Switchboard team manage all incoming calls and look after the telephone network at the Royal Garden Hotel. The Business Centre team also look after all secretarial needs our guests may have, ranging from providing Internet services to word processing and photocopying. Our Business Centre at the Royal Garden Hotel offers a very diverse work environment in a professional, totally guest focussed surrounding. The Royal Garden Hotel is a privately owned, 394 bedroom, five red star hotel located in the heart of Kensington.
We are looking for an enthusiastic and motivated individual with a warm and outgoing disposition and a pleasant telephone manner. Proficiency of spoken and written English at native speaker level is absolutely essential. You will need to be computer literate and feel confident in the use of Microsoft Office as well as demonstrating strong problem solving skills. The ideal candidate will have previous customer service experience, ideally in a hotel environment. Previous call centre/ telephone experience would be an asset.
This is a full time position based on 40 hours per week. The Business Centre is a 24/7 operation. This position will also involve occasional night shifts.
Staff accommodation is available at a very reasonable cost.