At the Royal Garden Hotel we really welcome all feedback. This page contains an aggregation of our guest reviews – whether they be from TripAdvisor, via in room questionnaires or via online reviews. If you would like to post your feedback then please get in touch by emailing guestrelations@royalgardenhotel.co.uk or posting a review on TripAdvisor.
February 2012
I loved my stay at the Royal Garden Hotel. It's right in the middle of everywhere I wanted to be and took no more than 15-20 minutes to get to a major attraction. Plenty to do within walking distance. Many restaurants and shops down Kensington St. So much history to see and take in. I stayed on the 8th floor and had a lovely view from my room. The rooms were clean and very comfortable, and I especially enjoyed all the amenities of the bathroom. The staff was very helpful, polite and patient, as I had a couple of issues with my converter :/ The concierge was very helpful in accommodating all my needs, providing restaurant suggestions and providing directions to the various hot spots. I would definitely recommend this Hotel to anyone visiting London. Only one suggestion ......take the Discover card ;/ They don't take it and I had a few issues with my Diners Card being accepted as well. But the helpful staff was patient and ultimately we were able to get that cleared up.
February 2012
Stayed here for three days on business. Fantastic.
Great service from all from - when I pulled up in a taxi to when the concierge boys put me back into one to leave. Concierge & porters special mention - very helpful and always willing to please & help. Rooms were modern & comfortable. Great bathrooms! Good service options on TV and good wifi service.
Location on Kensington High Street means you are close to everything; well, everything I wanted to see. Would love to have stayed longer (& not on business); so I hope I get the chance to return.
January 2012
We stayed for a night in early January and was lucky enough to be in a refurbished garden room on the fourth floor which was spacious, nicely decorated and had a view of the park and Kensington Palace. We had a meal in the Chinese restaurant on the top floor of the hotel which has spectacular views, we had the Beijing duck which was delicious. The full English breakfast is to die for. The staff were very attentive and made our stay all the more special.
January 2012
The hotel is as the name says well located. The connection by bus and tube is ideal. If one wants to have a walk outside the noisy High Street Kensington, the Kensington gardens are just next to the hotel.The renovated rooms are spacious. The entertainment in room is very good. breakfast delivered in room was good. Only negative point was the heating. Even on full it wont warm up the room. Service and staff friendly..